Complaint and Feedback
Last Updated: 15th February 2026
We Welcome Feedback
We welcome feedback, concerns, and complaints. We aim to handle complaints fairly, promptly, and respectfully, and to learn from them.
How to Raise a Complaint or Concern
You can contact us using any of the routes below:
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Phone: 0130 583 1722
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Post: F1 Lynch Lane Offices Ltd, Egdon Hall, Lynch Lane, Weymouth Dorset DT4 9DN
If you are raising a complaint on behalf of someone else, please tell us your relationship to the person and whether you are authorised to act for them.
What to Include (Helpful, not Required)
To help us respond efficiently:
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Name of the person receiving care (or reference ID)
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Dates/times relevant to the concern
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What happened and who was involved (if known)
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What outcome you are seeking
What Happens Next
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Acknowledgement
We confirm receipt and explain the next steps. -
Review
We review records and gather information, including speaking to staff where appropriate. -
Response
We respond with what we found and what will happen next. -
Learning Actions
Where improvements are needed, we record actions and follow up.
If You are not Satisfied
If you remain unhappy after our final response, tell us and we will explain the escalation options available to you.
If the Concern is About Safety
If your concern relates to immediate safety risk or abuse/neglect, use the Safeguarding Adults page guidance. If someone is in immediate danger, call emergency services.