Last Updated: 15th February 2026

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Who We Are

Serenity Care Circle Limited provides adult home care in Dorset and surrounding areas. This Privacy Notice explains how we collect, use, share, and protect personal information when you contact us, receive care, apply for a role, or use our website.

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Organisation: Serenity Care Circle Limited
Email: inquiry@serenitycarecirclelimited.co.uk
Phone: 0130 583 1722
Address: F1 Lynch Lane Offices Ltd, Egdon Hall, Lynch Lane, Weymouth Dorset DT4 9DN
Privacy Contact: Registered Manager (via main office email)

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What Information We Collect

We only collect what is needed for care, safety, recruitment, and business administration.

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People Receiving Care and Representatives

• Identity and contact details (name, address, phone, email, date of birth)

• Next of kin and authorised representatives

• Care needs and preferences relevant to providing care

• Risk and safety information relevant to providing safe care

• Medication information where medication support is part of the agreed care plan

• Visit notes and care records recorded during service delivery

• Incident and safeguarding-related records where relevant

• Communications with you, family members (where appropriate), and professionals

 

Professionals and Referrers

• Name, organisation, role, and work contact details

• Referral details required to coordinate safe care

 

Applicants and Staff

• Identity and contact details

• Employment history, references, qualifications

• Right-to-work evidence and checks

• DBS information where required for the role and regulated activity

• Training, induction, supervision, and competency records relevant to the role

• Payroll and payment information (where applicable)

 

Website Use

• Technical information such as device type and pages visited

• Cookie preferences and analytics data (only if enabled)

 

Why We Use Personal Information

We use personal information to:

• Respond to enquiries and referrals

• Arrange, deliver, and manage home care services

• Maintain appropriate care records and service evidence

• Support safe medication prompting and/or administration where included in the agreed care plan

• Manage incidents and safeguarding concerns

• Recruit staff and complete pre-employment checks

• Maintain training and supervision records where applicable

• Meet legal, contractual, and regulatory obligations

• Improve our service and website where appropriate

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Our Legal Basis for Processing

We process personal data when it is necessary to:

• Provide care and manage care arrangements

• Meet legal and regulatory requirements in adult social care

• Protect health and safety, including safeguarding

• Manage employment and recruitment obligations

Health and care information is treated with particular care. We apply additional safeguards and restrict access to authorised staff.

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Who We Share Information with

We share information only when necessary and proportionate, for example with:

• Dorset Council (for commissioned packages, coordination, invoicing, and assurance where applicable)

• Health professionals involved in the person’s care where relevant

• Safeguarding partners and the local authority where required

• Regulators where required (including CQC)

• Professional advisers (for example accountants) where necessary

• Technology suppliers providing secure systems used to manage records and forms (under appropriate agreements)

 

We do not sell personal information.

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How Long We Keep Information

We keep information only as long as needed for:

• Safe service delivery and continuity

• Legal and regulatory requirements

• Safeguarding and incident management

• Employment and recruitment records

 

Retention varies by record type. You can request a retention summary by emailing [MAIN OFFICE EMAIL].

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How We Keep Information Secure

We use reasonable and appropriate safeguards, including:

• Access restriction by role

• Secure storage and controlled access to records

• Password protection and secure devices

• Staff confidentiality expectations and guidance

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Your Rights

You may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion in certain circumstances

• Object to some types of processing

• Request restriction of processing

• Request portability in some cases

 

How to make a request
Email: inquiry@serenitycarecirclelimited.co.uk with the subject line: “Privacy request”. We may ask for proof of identity.

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If you have a Concern about Data

If you are unhappy with how we handle personal information, contact us at inquiry@serenitycarecirclelimited.co.uk You can also raise concerns with the Information Commissioner’s Office (ICO).